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NUC 717BNH Keeps Going to Sleep and Restarting; BIOS Update Keeps Failing; Solutions?

November 15, 2018, 10:32 am
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Hi,

 

So I have a NUC717BNH running Windows 10 Home. My OS is on an SSD while all my data is on a standard 2.5" SATA drive. While the NUC is noisy and runs hot (as I expected), it has been behaving a bit strangely and goes to sleep randomly, sometimes waking up immediately. There is no warning or anything. This happens at least once a day, sometimes several times.

 

I saw on one of these threads that I should update my BIOS, but every time I run the installer it says installation failed and gives the error "specified account already exists". I cleaned up my registry using CCleaner but to no avail. I read somewhere that this may be because the earlier version may not have uninstalled fully, but I can't seem to find the relevant registry files using regedit to delete. Furthermore, microsoft's troubleshooter tool to fix installation files isn't finding any problems.

 

Please let me know what I could do? Thanks in advance,

Amay

 

P.S. Attaching my "detailed system report" generated by Intel's driver updating tool

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NUC7PJYH and DTS-HD MA audio tracks

November 15, 2018, 12:35 am
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Hello, everyone,

 

I have problems with Linux and I can't install Windows for the moment;

The problem is that the videos with the audio tracks in "DTS-HD MA" creating annoying pop - up from speaker (DENON AVR X2400H 5.1) or it jumping for some fractions of seconds.

Can you tell me if you're gonna run this problem with Windows? Maybe using Kodi.

 

Thank you

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System Freezes NUC5CPYH

November 6, 2018, 10:45 am
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My NUC ran fine for a year. I reinstalled an OS. Then when using the system the operating system/mouse/keyboard/running process hour glass, would freeze. This was with Ubuntu. I put on Windows 10. The system was unstable and would blue screen. I looked at the memory.dmp. It indicated possible overheating, although that is speculation. I've been testing the system with Ultimate Boot CD. All the tests I've run memroy/cpu stress/ some others, have Passed. I also replaced the HDD and had the same problem. This only happens while in the Operating System. I don't know why this system freezes and am looking for ways I can determine it. Hopefully, fix and use the NUC again. It's a:

NUC5CPYH

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Nuc Hades - Question of version

October 11, 2018, 5:33 am
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hi,

 

i bought an INtel NUC Hades yesterday - version is NUC817HVB  (CPU-Z tells it).

 

My question concerns this version-number: NUC817HVB - i wanted to get an NUC817HVK!

 

Does exists an B-Version?

 

GPU-Z shows me an information, which confuse me. Bus Width shows 256 Bit and the Bandwidth tells 51.2 GB/s.

K-Versions shows 1024 Bit Bus Width and more than 200 GB/s.

 

Thanks for your help - perhaps i'm gonna to send this NUC Hades back.

 

Martin

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Thunderbolt BIOS Settings not passing through for "Legacy"

November 15, 2018, 1:00 pm
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I have a NUC7i7BNH, and would like to prevent the approval being required when new devices are plugged in via Thunderbolt 3.  There is a service running on the machine that simply looks for new connections - the service is running while no one is logged in.

 

Operating System: Windows 10

 

In the BIOS, I have set:

Security -> Security Features -> Thunderbolt Security Level -> Legacy Mode

 

However, in Windows, we receive the prompt that the device needs to be approved, and when you go to "About", the Thunderbolt Controller "Security Level" is "User Authorization (SL1)"

 

All items are on their latest versions (Drivers, BIOS, etc).

 

Is there a step missing?

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Proper RAM for NUC8i5BEK

November 15, 2018, 12:01 pm
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I want to install 16GB of RAM and want to make sure to buy the proper model.  I see the compatible memory list has this model:

G.Skill F4-2400C16D-16GRS

 

This is the 2x8GB listed on Newegg for $120:

G.SKILL Ripjaws Series 16GB (2 x 8G) 260-Pin DDR4 SO-DIMM DDR4 2400 (PC4 19200) Laptop Memory Model F4-2400C16D-16GRS - …

 

However, they have the 1x8GB for $52

G.SKILL Ripjaws Series 8GB 260-Pin DDR4 SO-DIMM DDR4 2400 (PC4 19200) Laptop Memory Model F4-2400C16S-8GRS - Newegg.com

and the 1x16GB for $100

G.SKILL Ripjaws Series 16GB 260-Pin DDR4 SO-DIMM DDR4 2400 (PC4 19200) Laptop Memory Model F4-2400C16S-16GRS - Newegg.co…

 

Is there any benefit from buying the 2x8GB pack or can I get the cheaper 2 1x8 or 1x16?

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Bluetooth suddenly stopped working on NUC6i7KYB

November 13, 2018, 10:34 am
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I am running 64 bit Windows 10 and my bluetooth suddenly stopped working.

Device manager does not show bluetooth anymore.

 

I tried disabling bluetooth @ BIOS, reboot and enable but it didn't work.

I also tried reinstalling the bluetooth driver but that also didn't work.

 

I can I fix this ? Or how do I found out whether the onboard bluetooth has gone bad?

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NUC6CAYS - Random boot Problems

November 15, 2018, 5:56 pm
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Hi,

we have purchased 5 NUC units of this version.  We are experiencing boot issues with the NUC6CAYS -  it seems to freeze.

 

 

Description of Issue:

The only thing it does is the LED light ring turns on , it flashes twice, then turns off and then the light turns on again only to repeat this process over again.  There is no post just a simple black screen. 

The only way to have a sign of life is by inserting a USB that has a .bio (BIOS FILE) inside, I have tried to recover BIOS using this method and it seems that it accepts the recovery and it is successful.  However, after I turn off the unit, unplug the power and then reinsert the power  plug and I turn it on - it is as just like before... NO POST just a black screen.   This is true for 3 out of the 5 units we purchased.   We are very disappointed with this and hoping you can help us in recovering these units.

 

 

-BIOS 056

-HDMI firmware 1.72

-BIOS settings Defaoult

-Windows 10 Pre installed

-2 GB DDR3L Pre Installed

-mmc 30gb Pre Installed

 

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NUC8i5BEK -> fan running nonstop

October 28, 2018, 3:00 pm
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Hello,

 

I have just bought NUC8i5BEK. Installed RAM & Disk.

Installed windows 10.

 

On idle state, cpu temperature about 37 degress, 0% CPU used.. and fan is still running.

It is not the highest speed, but i can hear ist very well.

 

I had tried to setup quite and even fanless mode in BIOS, but without success..

 

Can you please help?

This is kind of useless for me.

 

I have another (older) NUC at work, also with i5, bought half year ago.. and it is really quite.

Fan is running only on heavy load.

 

Thanks,

Lukas

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NUC7i3BN- Sleep shuts down nuc, but still blue light and fans on issue. Also WHEA_UNCORRECTABLE_ERROR (124) at log in.

October 3, 2018, 7:33 am
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Seems sometimes I have an issue when entering sleep, the nuc continues the normal sleep procedure but it seems to miss the last step. The power button is blue and fans spin. Then it is not possible to wake it, but needs a "hard reset".

 

Is this something that is a known issue?

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NUC8I5BEK cannot wake up after screen off

November 9, 2018, 8:07 am
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My NUC8I5BEK with INTEL 760P 256G SSD is connecting to Sony Tv as media center. However, once the screen off, i will never be able to wake it up by any means except to power it off and turn on again.

 

Here are what i did, but still cannot resolve this issue.

(1) Update all drivers and windows 10 update (1809)

(2) Disable deep sleep in BIOS

(3) 3 mins screen off

(4) never sleep

 

It is really annoying now as i have to set screenoff and sleep to "never"

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NUC7PJYH and DTS-HD MA audio tracks

November 15, 2018, 12:35 am
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Hello, everyone,

 

I have problems with Linux and I can't install Windows for the moment;

The problem is that the videos with the audio tracks in "DTS-HD MA" creating annoying pop - up from speaker (DENON AVR X2400H 5.1) or it jumping for some fractions of seconds.

Can you tell me if you're gonna run this problem with Windows? Maybe using Kodi.

 

Thank you

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NUC8I7BEH esxi thunderbolt passthrought

November 16, 2018, 12:53 am
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This is how it looks after attaching a thunderbolt unit to the nuc:

26HUXcX.png

 

After having problems enabling the devices for passthrough i found this information:

 

"After 6.5u1, the manage-hardware-PCi devices page updated to show that all three items are behind a PCI bridge. This explains the behavior, VMware documentation below.

From KB 2142307- PCI Functions behind legacy PCI Bridges VMware strongly recommends that PCI Functions assigned for VMDirectPath I/O be placed behind PCI Express root ports or switch downstream ports.

VMware discourages VMDirectPath I/O assignment of PCI Functions behind conventional PCI bridges or PCIe-to-PCI/PCI-X bridges. PCI Functions behind PCIe to PCI/PCI-X bridges or PCI conventional bridges must be collectively assigned for VMDirectPath I/O to the same virtual machine.

These bridges take ownership of PCI transactions sent by PCI Functions behind them by placing the bridge’s PCI requester ID on the transactions. This forces the ESXi host to program IOMMU translations using the PCI Bridge’s requester ID, implying that all PCI Functions behind the bridges must be placed in the same IOMMU domain and therefore be collectively assigned to the same virtual machine."

 

Since im unsure how NUC8I7BEH is configured i wanted to see if it follows it or not.

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BIOS update of NUC7i5DNH to ME11.8.55.3510 (DNKBLi5v.86A.0053.2018.0903.2245) failed! Any help?

September 9, 2018, 11:49 pm
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My system NUC7i5DNH is remote and unattended. Normally I had no issues BIOS updating via ME Remote Desktop - until today. Trying to update to  DNKBLi5v.86A.0053.2018.0903.2245 fails miserably with FwUpdateFullBuffer.

 

biosfail.png

 

This is what I've got when trying to flash via MeshCommander.

What is the problem. Is there any way to flash BIOS in this case (unattended remote system accessible only via network)

Kind regards,

Chris

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TPM problem on NUC DE3815TYBE

October 23, 2018, 12:52 am
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Hi everyone,

 

I use NUC DE3815TYBE; everything was OK.

Then I need to encrypt the Hard-Disk so I enable the TPM.

Since that, at start-up sometimes I have an error about the TPM.

The message is:

 

A configuration change was requested to enable, activate, and allow creation of an operator authentication value that permits temporary activation of the TPM

The action will turn on the computer's TPM (Trusted Platform Module).

 

Press F10 to to enable, activate, and allow creation of an operator authentication value that permits temporary deactivation of the TPM

Press Esc to reject this change request and continue

 

If I restart the NUC, the problems still occurs; If I press F10 or Cancell, the start-up continue without problem but I don't have keyboard on my device.

I try to disable the TPM but the error still occurs. It seems that if I enable the TPM, the problems begins and I can't remove it.

I think it's a BIOS problem because it occurs even without Hard-Disk, but I have tryed more BIOS version without success.

 

Can someone help me?

 

thanks

Mirco

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New Express BIOS update not working, unhandled exception

November 15, 2018, 4:05 am
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Hi all,

 

just downloaded the "new" but strange  Express BIOS update for Windows for one of my NUC7i3BNK

BNKBL357.86A.0071.EB.msi

and I tried also

JYGLKCPX.86A.0046.EB.msi for a different NUC 7CJY

 

But it doesn't work. It doesn't even give an output, it simply closes itself after starting it. Guys please, testing before releasing isn't a bad idea!

 

@development team: The MSI says: "Product: ExpressBiosUpdate -- Configuration completed successfully."

 

But .NET Runtime states:

Application: EBU.UI.EXE.exe

Frameworkversion: v4.0.30319

Application closed due to unhandled exception

Exception: System.FormatException

   bei System.DateTimeParse.Parse(System.String, System.Globalization.DateTimeFormatInfo, System.Globalization.DateTimeStyles)

   bei ExpressBiosInstaller.MainWindow.CompareOnDeviceBios()

   bei ExpressBiosInstaller.MainWindow..ctor()

 

I even tried manually, extracting and installing the firmware with the DPinst. Then the device manager shows under "Firmware" BIOS0071 with a yellow exclamation mark  - but rebooting doesn't install the new BIOS.

We have UEFI / Secure Boot enabled and password set, but I guess there's something wrong inside the Express BIOS files...

Executing the .EXE itselfs gives following error:

 

Name of application: EBU.UI.EXE.exe, Version: 1.0.0.0, Timestamp: 0x5ba97931

Name of modul: KERNELBASE.dll, Version: 10.0.17134.407, Timestamp: 0x99042cc0

Error offset: 0x000000000003a388

ID of process: 0x1f68

 

P.S.: I have "Secure Boot" enabled which also denies updating with the .BIO file from USB Stick. Maybe this is the same issue?

 

Best regards

 

Added 7CJYP

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NUC7I3DNK TC2 Displayport

October 30, 2018, 2:55 am
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Hi,

 

I got myself this hardware (NUC7I3DNK TC2) and would like to use 2 displays with displayport input.

I use HDMI to diplayport cable.

I tried it with 3 different display already. all of them stay dark.

 

Could someone tell me what i might be missing?

 

thnx

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NUC8i3BEH Win7 wont install

November 16, 2018, 8:35 am
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I am trying to install win 7 on the NUC8i3BEH

after installing on the third reboot the bootprocess halt.

when trying to startup in safe mode i can see the CLASSPNP is the last loaded process

how can i solve this?

and

where can i find the win 7 drivers?

Henk

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Wake-From-Sleep Rebooting Issue is back!

November 14, 2018, 7:30 pm
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My original NUC NUC8i7HVK was crashing and rebooting every time I attempted to wake it up. Otherwise it ran fine. Intel ended up sending me a replacement which had the .037 version BIOS. The replacement unit woke up normally until I upgraded the BIOS to .051 (latest). No other changes-just the BIOS upgrade. I did the upgrade because when the unit went to sleep, the red drive LED would remain on solid. Now after the upgrade, the LED is behaving but the same crashing-on-wakeup problem is occurring again! What is it with these flaky BIOSes???

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LED issues

May 31, 2018, 2:30 pm
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I've got problems with the LED's not turning off after (what I think is a) Windows 10 Pro Auto Sleep feature, its not all LED's either, Front LED 1 and 2 works as expected, but the rest (Power Button, Skull, Eyes and Front LED 3) gets stuck in the last configured state after this happens, after installing the latest BIOS, with some hassle by underclocking the RAM, an hard power reset (unplugging the power) seems to solve this issue and its also the only thing that solves it, even though it's pretty annoying when it happens. Does anyone else have this? The Windows LED configure tool think it changes the LED's but nothing happens with the mentioned LED's, changing Front LED 1 & 2 works however. Even if I try to sleep, hibernate or shut down the device completely from Windows the LED's are still on after this happens.

 

Also, is is normal that the chassis seems to have a small gap that makes the led create a stripe of light underneath the unit like this?

leds.jpg

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